How do I order a cake and what information should I provide?

The best way to get a quote is if you email through the date of the event, number of guests, portion size and design request. Feel free to send through styling inspiration pictures, these can include colours, moods, stationary, themes etc. Hereafter you will receive your quote and together we can start make your cake dreams a reality.

 

How much will my cake cost?

All cakes at Torte are custom designed to your needs. The cost depends on the design, number of servings, decoration etc.

 

How far in advance should I order my cake?

3-6 months for wedding cake orders and 1-3 months for smaller occasion cakes. However Torte always does its best to fit in last minute orders when possible.

 

Can I choose multiple flavours?

Yes, if you're after a tiered cake you certainly can. Multiple flavours are great if you can't decide on what to choose. If you're after something that isn't listed on the flavour list shoot through an email with the requested flavour, and I will try my best to help you out. 

 

What size are the cake portions and how do I cut it?

All portions are based on grid cutting and are measured 1x2x3 inches or 1x2x5 inches depending on what time the cake is being served and if the cake is the only dessert being served or if it is accompanied by other desserts.

 

Do you offer cakes for dietary requirements?

Yes, there are both vegan and gluten free cakes available. However Torte cannot guarantee that there aren't any traces of wheat, dairy and/or nuts in the products as these ingredients are being used in the kitchen regularly. Therefore the cakes may not be suitable for people with allergies.

 

Do you do tastings?

Yes, Torte offers tasting boxes. Please send through an email to enquire.

Can I make changes to my order?

Changes can be made up to 14 days before your occasion, though additional charges may apply.

 

How do I pay for my order?

In order to secure and confirm your booking Torte needs a 50% deposit. The remaining balance is due 4 weeks before delivery or pickup date.

 

Can I cancel an order?

Unfortunately the 50% deposit is non refundable. However if the remaining balance has been paid, that amount can be refunded up to 2 weeks prior to the arranged delivery or pickup date.

 

Do you deliver?

Yes, delivery can be organised for a small fee depending on your location.

 

How do I transport the cake after a pick up?

The best and safest way to drive with a cake is if you place the box with the cake flat on the passenger floor of the car or in the boot. Once the cake has left the kitchen, Torte cannot take any responsibility for damage which occurs during your transportation or setup.

 

How do I store my cake?

Buttercream cakes must be refrigerated and are at their best if taken out 1-2 hours prior to cutting and consumption. Ganache cakes can be stored at room temperature. It is important to keep all cakes away from direct sunlight or any sources of heat and are best consumed within 48 hours.

 

How do you attach non edible items to the cake?

Torte food preps any non edible items (such as flowers) before they are attached, ensuring they don't directly touch the cakes. It is your responsibility to remove these prior to consumption.

 

By ordering a cake with Torte you agree to above mentioned Terms and Conditions.